1 – Returns:
Once you have received your order, you can return the product in under 14 days and get a refund or exchange the product. Any product you return must be in the same condition that you received it in i.e. unused and in the original packaging.
Defects in the material during manufacturing under normal use which affects the functionality of the product are considered. If the punches are been carried out on the Hodlrock product by the customer, the customer will not be able to return the product and get an exchange.
For returns located in India, a return shipping label may be provided.
How to Return:
Contact [email protected] with the following information and we will send you further return instructions.
- Explain the Problem and/or Defect
- Received Product Date
- Name and Address
- Receipt (Invoice)
2 – Refunds:
After the customer sending the product and Hodlrock receiving the product, an inspection will be carried out, after the inspection is completed an email will be sent out to the customer if the received application (through email) is approved or rejected.
Once approved, your refund will be carried out, and a credit will be processed to the original mode of payment, within a certain amount of days.
Shipping costs will not be included in the refund.
Originally paid shipping costs will be deducted from your refund.
3 – Warranty and Guarantee:
Hodlrock products are strong and reliable as made from hard industrial material and tested to its perishable lengths.
We can guarantee the product itself, but will not be liable for the loss of digital assets, cryptocurrencies, or any other information stored on it. As mentioned in Refund and Return Policy §1 if the product failure/damage is established and approved product may be replaced.
We do not cover issues due to any conditions or damages that are not resulting from defects in the material during manufacturing. We are also not liable in case of theft or loss of the product.